Initial Disclosure Document   

This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Relentless Strategies LTD t/a Carmoney SE, 105 London Rd, South Benfleet, Benfleet SS7 5TG, 07540427199

1. The Financial Conduct Authority

Relentless Strategies LTD t/a Car Money SE is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include acting as a credit broker not a lender.

We can introduce you to CarMoney Limited. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from CarMoney Limited should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

2. Whose products do we offer? 

We offer products from a limited number of finance companies. Please ask us for a list of finance companies if you require one.

3. Which service will we provide you with? 

We will provide product information to allow you to make an informed decision after we have assessed your needs for:

• Conditional Sale
• Hire Purchase
• Personal Contract Purchase

Accordingly, the options we present to you from our limited panel of lenders, may not reflect the most competitive or impartial terms available in the market.

You are not tied to funding via our panel of lenders and have the right to seek alternative options.  However, in doing so, this may impact upon any offers provided by our panel of lenders in relation to deposit contributions, servicing or other schemes.

4. What will you have to pay for our services? 

• We do not charge fees for our Consumer Credit Services. Consequently, we do not act as a financial adviser or fiduciary.
• As a credit broker we can introduce you to a limited number of finance lenders and products to assist you with your purchase.  These finance providers will pay us for introducing you to them. This is typically either a fixed fee or a percentage of the amount you borrow.  The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rates offered.

At any point prior to a credit agreement being made you may request information relating to the likely amount of finance commission we receive from our finance partners. This may be verbal or in writing.

5. Who regulates us? 

Relentless Strategies LTD t/a Car money SE is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority. Our FCA number is 1016788.  ITC Compliance Limited FCA number is 313486.  Our permitted business is finance broking. You can check this on the FCAs Register by visiting www.fca.org.uk or by contacting the FCA on 0845 606 1234.

6. What to do if you have a complaint? 

If you wish to register a complaint, please contact us:

• In writing: Customer Services, CarMoney Ltd, Precision House, McNeil Drive, Motherwell, ML1 4UR
• By email: complaints@carmoney.co.uk 
• By phone: Head Office on 0141 280 7003

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsmen Service.

You can write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0800 023 4567 or 0300 123 9123. Web address www.financialombudsman.org.uk

Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period of the vehicle. If you are obtaining the vehicle on finance this cooling off period does not apply. Full details will be provided by the finance company within their pre-contractual information.

7. Are we covered by the Financial Services Compensation Scheme [FSCS]?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.

Further information about compensation scheme arrangements is available for the FSCS.

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing finance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory

rules/codes. A list of these third parties can be obtained by contacting Relentless Strategies LTD t/a Car money SE. For full details of where your information will be sent and the purpose of such data transfer, please ask us.

As an organisation we are committed to our customers receiving good consumer outcomes under the FCAʼs Consumer Duty.

The Consumer Duty means you should receive communications you can understand, products and services that meet your needs and offer fair value and you get the customer support you need, when you need it.

Should you require any additional support during your purchase please visit our links page (https://apex-ui.itccompliance.co.uk/support-signposting/) which provides details of

organisations who can offer additional guidance and support.

If at any time you feel you have not received the information or support you expect from us please contact us at the address or telephone number above.